Intermedia: Call Transfers
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Created by: Joseph Jones
Modified on: Wed, 22 Mar, 2023 at 4:51 PM
Supervised (Warm) Call Transfer
- While on a call, place the caller on hold by pressing Transfer.
- When you hear the Dial Tone, dial the desired phone number.
- Announce the call to the new party.
- Press the Transfer key. Your line will hang up and transfer the caller to the phone number.
Unsupervised (Cold) Call Transfer (will show caller's #)
- While on a call, place the caller on hold by pressing Transfer.
- When you hear the dial tone, dial the desired phone number.
- Press B Transfer again.
- Your line will hang up and the caller is transferred to the phone number.
Joseph is the author of this solution article.
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